Welcome to Active Play! We are dedicated to providing high-quality children’s toys, innovative and novelty items, and game equipment to bring joy and creativity to your little ones. Below you will find our comprehensive return policy to ensure your satisfaction with every purchase.

30-Day Return Policy

You have 30 days after receiving your item to request a return.

Eligibility for Returns

To be eligible for a return, your item must meet the following conditions:

• Condition: Same as when you received it—unworn or unused, with all tags attached.

• Packaging: Original packaging must be intact.

• Proof of Purchase: Receipt or proof of purchase is required.

How to Initiate a Return

1. Contact Us: Email us at nazaretjen171@gmail.com to start the return process.

2. Return Address: Once your return is approved, please send your item to:

   Active Play Returns
   4426 NW 20th Avenue
   Oakland Park, FL 33309

Note: Items sent back without first requesting a return will not be accepted.

Return Shipping

If your return is accepted, we will provide you with a return shipping label and instructions on how and where to send your package.

Damages and Issues

Please inspect your order upon reception. If the item is defective, damaged, or if you receive the wrong item, contact us immediately at nazaretjen171@gmail.com so we can evaluate the issue and make it right.

Exceptions / Non-Returnable Items

Certain types of items cannot be returned, including:

• Perishable Goods: Food, flowers, or plants.

• Custom Products: Special orders or personalized items.

• Personal Care Goods: Beauty products.

• Hazardous Materials: Flammable liquids or gases.

Additionally, we do not accept returns on:

• Sale Items

• Gift Cards

If you have questions or concerns about your specific item, please contact us before making a purchase.

Exchanges

The fastest way to ensure you get what you want is to:

1. Return the item you have.

2. Once the return is accepted, make a separate purchase for the new item.

European Union 14-Day Cooling-Off Period

If your order is shipped to the European Union, you have the right to cancel or return your order within 14 days for any reason without justification. The same conditions apply:

• Condition: Unworn or unused, with all tags attached.

• Packaging: Original packaging must be intact.

• Proof of Purchase: Receipt or proof of purchase is required.

Refunds

Once we receive and inspect your return, we will notify you of the approval or rejection of your refund:

• Approved Refunds: Automatically refunded to your original payment method within 10 business days.

• Processing Time: Please allow additional time for your bank or credit card company to process and post the refund.

If more than 15 business days have passed since your refund was approved and you have not received it, please contact us at nazaretjen171@gmail.com.

Contact Us

For any questions or concerns regarding returns, please reach out to us:

• Email: nazaretjen171@gmail.com

• Phone: +1 978-874-1006

• Address: 4426 NW 20th Avenue, Oakland Park, FL 33309

Thank you for choosing Active Play! We are committed to ensuring your complete satisfaction.