Welcome to the Active Play FAQ section! Here, we’ve compiled answers to some of the most common questions our customers have. If you can’t find the information you’re looking for, please don’t hesitate to contact our friendly support team.

1. What types of products do you offer?

Active Play specializes in a wide range of children’s toys, including innovative playthings, novelty items, and gaming accessories. Our selection includes educational toys, creative kits, outdoor play equipment, and unique gaming gear designed to inspire creativity and joy in every child.

2. How can I place an order?

Placing an order is simple! Browse our products on Active Play, add your desired items to the cart, and proceed to checkout. Follow the on-screen instructions to complete your purchase securely through Wix.com.

3. What payment methods do you accept?

We accept various secure payment options to make your shopping experience convenient:

• Credit/Debit Cards: Visa, MasterCard, American Express, and Discover

• PayPal: Secure online payments through PayPal

• Apple Pay & Google Pay: Fast and secure payments using your mobile devices

• Other Payment Methods: Additional options may be available at checkout

4. Is my payment information secure?

Absolutely! All payments are processed through Wix.com, ensuring your financial information is protected with industry-standard security measures, including SSL encryption.

5. How long does order processing take?

All orders are processed within 1 to 3 business days (excluding weekends and holidays) after we receive your order confirmation email. We strive to ensure your toys and accessories are shipped as quickly as possible.

6. Do you offer free shipping?

Yes! We offer free shipping on all orders within the USA and Europe. For international orders, shipping rates may vary based on your location. Please refer to our Shipping Information page for more details.

7. How can I track my order?

Once your order has shipped, you will receive an email notification from us, including a tracking number. Please allow up to 48 hours for the tracking information to become available. You can use this tracking number on our website or the carrier’s website to monitor your delivery status.

8. What is your estimated delivery time?

• USA: Typically within 7 days from the date of shipment.

• Europe: Typically within 15 days from the date of shipment.

• International: Delivery times vary by destination. Please contact our customer support for specific estimates.

Please note that delivery times are estimates and may be subject to delays due to customs processing or carrier issues.

9. Do you ship to P.O. Boxes?

We strive to accommodate shipping to P.O. boxes; however, some carriers may have limitations. If you have specific requirements for P.O. box delivery, please contact our customer support for assistance.

10. What is your return and refund policy?

Your satisfaction is our priority. If you are not completely satisfied with your purchase, please refer to our Return and Refund Policy for detailed information on how to return items, eligibility for refunds, and the process to request a return or exchange.

11. How do I initiate a return?

To initiate a return, please contact our customer support team with your order number and reason for the return. We will provide you with instructions on how to return your items.

12. Can I exchange an item instead of returning it?

Yes, exchanges are possible if the item is available in stock. Please contact our customer support team to arrange an exchange.

13. What should I do if I receive a damaged or incorrect item?

We apologize for any inconvenience. Please contact us immediately at nazaretjen171@gmail.com or call us at +1 978-874-1006 with your order number and a description of the issue. We will resolve the problem promptly.

14. Do you offer international shipping?

Yes, we offer international shipping to various destinations outside the USA and Europe. Shipping rates, delivery times, and availability may vary depending on your location. Please refer to our Shipping Information page for more details.

15. Will I have to pay customs duties or taxes on my order?

International orders may be subject to import duties and taxes (including VAT) in the destination country. These charges are the responsibility of the customer and are incurred once the shipment reaches your country. We recommend checking with your local customs office for more information on import regulations. Active Play is not responsible for these additional charges.

16. How can I contact customer support?

Our dedicated customer support team is here to help! You can reach us via:

• Email: nazaretjen171@gmail.com

• Phone: +1 978-874-1006

• Address:
  NICOLE HALLIWELL & CO. LLC
  4426 NW 20TH AVENUE
  OAKLAND PARK, FL 33309, USA

17. What are your business hours?

Our customer support team is available during the following hours:

• Monday - Friday: 9:00 AM - 6:00 PM

• Saturday - Sunday: 10:00 AM - 4:00 PM

18. Do you offer gift wrapping services?

Yes, we offer gift wrapping for an additional fee. You can select the gift wrapping option during checkout. If you have any specific requests, please let us know in the order notes.

19. Can I change or cancel my order after placing it?

If you need to change or cancel your order, please contact us as soon as possible at nazaretjen171@gmail.com or +1 978-874-1006. We will do our best to accommodate your request, provided the order has not yet been processed for shipment.

20. Do you offer bulk purchasing discounts?

Yes, we offer discounts for bulk purchases. If you are interested in buying in large quantities, please contact our sales team at nazaretjen171@gmail.com or call us at +1 978-874-1006 to discuss your needs and receive a customized quote.

About Active Play

At Active Play, we specialize in a wide range of children's toys, innovative playthings, novelty items, and gaming accessories. Our mission is to inspire creativity and joy in every child through high-quality, safe, and engaging products. Whether you're looking for the latest educational toys or unique gaming gear, we've got you covered!