top of page
Antistress Sensory Toy

Help Center

Welcome to the Active Play Help Center! We are here to ensure your shopping experience is smooth, enjoyable, and hassle-free. Whether you have questions about our products, orders, shipping, or anything else, our dedicated support team is ready to assist you. Explore the sections below to find the information you need or reach out to us directly for personalized support.

1. Frequently Asked Questions (FAQs)

a. How can I place an order?

Placing an order with Active Play is simple and secure. Browse our wide selection of children’s toys, innovative playthings, novelty items, and gaming accessories on our website. Once you’ve selected your desired products, add them to your cart and proceed to checkout. Follow the on-screen instructions to complete your purchase.

b. What payment methods do you accept?

We offer a variety of secure payment options to make your shopping experience convenient:

  • Credit/Debit Cards: Visa, MasterCard, American Express, and Discover

  • PayPal: Secure online payments through PayPal

  • Apple Pay & Google Pay: Fast and secure payments using your mobile devices

  • Other Payment Methods: Additional options may be available at checkout

All payments are processed through Wix.com, ensuring your financial information is protected with industry-standard security measures.

c. How can I track my order?

Once your order has shipped, you will receive an email notification from us, including a tracking number. Please allow up to 48 hours for the tracking information to become available. You can use this tracking number on our website or the carrier’s website to monitor the status of your delivery.

d. What is your return policy?

Your satisfaction is our priority. If you are not completely satisfied with your purchase, please refer to our Return and Refund Policy for detailed information on how to return items, eligibility for refunds, and the process to request a return or exchange.

e. Do you offer international shipping?

Yes, we offer international shipping to various destinations. Shipping rates, delivery times, and availability may vary depending on your location. Please refer to our Shipping Information for more details on international orders, including customs and duties.

f. How can I contact customer support?

Our dedicated customer support team is here to help! You can reach us via:

  • Email: nazaretjen171@gmail.com

  • Phone: +1 978-874-1006

  • Address:
    NICOLE HALLIWELL & CO. LLC
    4426 NW 20TH AVENUE
    OAKLAND PARK, FL 33309, USA

2. Contact Us

If you have any questions or need further assistance, please don’t hesitate to contact us. We are committed to providing you with prompt and helpful support.

Email: nazaretjen171@gmail.com
Phone: +1 978-874-1006
Address:
NICOLE HALLIWELL & CO. LLC
4426 NW 20TH AVENUE
OAKLAND PARK, FL 33309, USA

Business Hours:
Monday - Friday: 9:00 AM - 6:00 PM
Saturday - Sunday: 10:00 AM - 4:00 PM

3. Shipping Information

For detailed information on our shipping processes, rates, and delivery estimates, please visit our Shipping Information page.

4. Return and Refund Policy

Your satisfaction is important to us. To learn more about our return and refund procedures, please visit our Return and Refund Policy page.

5. Privacy Policy

Protecting your privacy is crucial. To understand how we collect, use, and safeguard your personal information, please review our Privacy Policy.

6. Order Issues

If you encounter any issues with your order, such as missing items, damaged products, or incorrect shipments, please contact our customer support team immediately. Provide your order number and a detailed description of the issue to help us resolve it promptly.

7. Product Inquiries

Have questions about a specific product? Our knowledgeable team is here to help! Contact us via email or phone, and we’ll provide you with all the information you need to make an informed decision.

About Active Play

At Active Play, we specialize in a wide range of children's toys, innovative playthings, novelty items, and gaming accessories. Our mission is to inspire creativity and joy in every child through high-quality, safe, and engaging products. Whether you're looking for the latest educational toys or unique gaming gear, we've got you covered!

Follow Us:

Stay connected and follow us on our social media channels for the latest updates, promotions, and exclusive offers!

bottom of page