top of page
Antistress Sensory Toy

Shipping Info

Welcome to Active Play! We are dedicated to providing you with top-quality children’s toys, innovative playthings, novelty items, and gaming accessories, ensuring a seamless and enjoyable shopping experience. Please take a moment to review our Shipping Information to understand our shipping processes, rates, and delivery estimates.

1. Order Processing

Processing Time:
All orders are processed within 1 to 3 business days (excluding weekends and holidays) after we receive your order confirmation email.

Shipment Notification:
You will receive a notification once your order has shipped. We prioritize efficient processing to get your toys and accessories to you as quickly as possible.

2. Shipping Methods

We offer a variety of shipping methods to cater to your needs:

  • Standard Shipping: Reliable and cost-effective shipping option.

  • Expedited Shipping: Faster delivery for those who need their orders sooner.

  • Express Shipping: Priority shipping for urgent deliveries.

All shipping methods are provided through Wix.com, ensuring secure and timely delivery of your orders.

3. Shipping Rates

Domestic Shipping (USA and Europe):
We offer free shipping on all orders within the USA and Europe.

International Shipping:
For customers outside the USA and Europe, we provide international shipping to various destinations. Shipping rates, delivery times, and availability may vary depending on your location. Please refer to the International Shipping section below for more details.

4. Domestic Shipping

USA Shipping:

  • Estimated Delivery Time: Typically within 7 days from the date of shipment.

Europe Shipping:

  • Estimated Delivery Time: Typically within 15 days from the date of shipment.

5. International Shipping

For our international customers, we strive to provide reliable shipping services to ensure your orders reach you promptly. Shipping rates, delivery times, and availability may vary based on your location.

Customs and Duties:
International orders may be subject to import duties and taxes (including VAT) in the destination country. These charges are the responsibility of the customer and are incurred once the shipment reaches your country. We recommend checking with your local customs office for more information on import regulations. Active Play is not responsible for these additional charges.

6. Delivery Times

Estimated Delivery Times:

  • USA: Within 7 days from shipment.

  • Europe: Within 15 days from shipment.

  • International: Varies by destination. Please contact our customer support for specific delivery estimates.

Please note that delivery times are estimates and are not guaranteed. Delays may occur due to unforeseen circumstances such as customs processing or carrier delays.

7. Order Tracking

Tracking Information:
Once your order has shipped, you will receive an email notification from us, including a tracking number. Please allow up to 48 hours for the tracking information to become available.

Assistance:
If you have any questions or concerns about the status of your order, please feel free to contact us at nazaretjen171@gmail.com. We are here to assist you.

8. Shipping to P.O. Boxes

We strive to accommodate shipping to P.O. boxes; however, some carriers may have limitations. If you have specific requirements for P.O. box delivery, please contact our customer support for assistance.

9. Returns and Exchanges

Please refer to our Return and Refund Policy for detailed information on how to return items, eligibility for refunds, and the process to request a return or exchange.

10. Contact Us

If you have any questions or need further assistance regarding our Shipping Information, please reach out to us:

Email: nazaretjen171@gmail.com
Phone: +1 978-874-1006
Address:
NICOLE HALLIWELL & CO. LLC
4426 NW 20TH AVENUE
OAKLAND PARK, FL 33309, USA

bottom of page